Customer questions & answers

• Question: What is the difference with G933?

  The g933 has 40mm speakers and the g935 has 50mm speakers and the bass is unbelievable but they got rid of Dolby digital on this set which really is sad. But I’d prefer the g633 over both. For me, it has the perfect balance of bass to miss and highs. When I’m playing cod I can hear exactly where someone's footsteps are coming from. Now if I can find a headset that’s wireless to use. The g933 didn’t work for me. So I’m gonna continue to use my g633 until Logitech comes out with one that I want and hopefully, they will bring back Dolby digital and keep dts that’s wireless. I have tried any of these on a console-only pc.

• Question: Does the leatherette breathe as well as the sport mesh on the g933?

  In any "warm" temps my ears get pretty sweaty 

• Question: If you connect the wireless receiver to the Xbox one can you use it wirelessly in the Xbox One?

  No. You must use it WIRED on Xbox One. Found out the hard way 

• Question: Does the wireless version also include an aux port for non-wireless use, per se, on Xbox?

  Yes, the USB Wireless adapter is for PC use only and to connect with the Logitech G Hub Application for changing its dope 16.8 Million RGB colors. It has both a USB-A (For charging) and a 3.5mm aux port (both cables included!) For Console and Mobile use 

• Question: One review said it must be plugged into the PC for 7.1 surround sound - that it won't receive 7.1 when wireless. Is this true?

  That information is incorrect. 7.1 surround is available when using the headset in a wireless configuration. However, the Logitech software must be installed for the 7.1 surround sound option to function properly. You can also program one of the buttons on the headset to turn on and off the surround sound effect. You must use the Logitech software to switch between Dolby Digital 7.1 and DTS-X.

• Question: usb receiver wireless dongle - I broke the USB receiver and now I cannot use the headphones, where can I order a new USB for headphones??

  Go to the Logitech website. Your answer will be there. 

• Question: Is this a revamp of the g933? I need an upgrade and these seem perfect. I would also love to see a 'snow' version of this product.

  I would wait until they revise these as the power button on these things is archaic at best. Nothing else about them seems like it's been reworked other than the terrible power button. 

• Question: what's the audio frequency response range on these?

  Here you go hope this helps:https://www.forbes.com/sites/forbes-finds/2019/07/15/logitech-g935-review-a-great-sounding-gaming-headset

• Question: Can you replace the battery if bad comes to worse?

  Yes, you can replace the Lithium battery. Just shop on Amazon for it. 

• Question: Can I connect it with my Samsung smart tv wirelessly?

  Yes, I could. does that mean you will? it depends on the tv. read directions 

• Question: Cómo los puedo configurar para ps4?

  You just have to connect the USB that the headphones bring to the PS4 unit and voila

• Question: Is the power switch as horrible as on the 933?

  I upgraded from the 533(535?) And the power button is about the same. I have had no hardware issues, however, sometimes I have to slide it off and back on just to get it to turn on the Bluetooth connection. If that is your complaint then yes it still has that issue, but as far as the slider itself it slides fairly easily and hasn't worn down in the year or so I have had it. I assume this is more of a software issue as it's probably my computer that doesn't recognize that the Bluetooth has been turned on. Also, I recommend unplugging the USB connection from time to time just because it's always on while connected, and that potentially could lower the life of the stick.

• Question: What are the polar pattern and frequency response range?

  I've never seen that published. Sorry 

• Question: These work on ps4 right? and I can use them on my iPhone XR to both wireless

  IGN review says it works fine with PS4. Just plug in the dongle to a USB port and away you go. No personal experience here. For the iPhone however, you will have to go with the included 3.5mm audio cable. 

• Question: Can this be used on Xbox One?

  Yes it can and with a PC 

• Question: I have mic issues with the g933 on Xbox one, does this model have any mic issues?

  On PC never had any mic issues other than it muting itself sometimes, but that's a software thing. Have you tried getting yours replaced via warranty or trying it on another controller? 

• Question: Will this work with Microsoft Teams?

  It should work with any application as long as it doesn't get stuck muted as long as your system detects the headset. 

• Question: Does the surround sound work on the console? Particularly the Xbox one.

  You don't have an Xbox, but you are limited to using the 3.5mm audio cable from reading the reviews. Hence, no 7.1 for the Xbox. the sound in wired mode is very good.

• Question: Are these headphones open back or closed back? I need to be able to hear myself while chatting on the mic.

  They are closed-back, but there is an option for Mic monitor. 

• Question: Does this work with the Xbox series x?

  Sorry, I bought for PC. I don’t know anything about Xbox. But, if the Xbox can read a USB as Bluetooth then I guess it should work. At your own risk though. Maybe someone else will chime in with the correct answer 

• Question: Does this have the same features as the g633 where you can have 2 separate audio inputs into one headset?

  Yes! One Audio profile for Bluetooth, and the second audio profile via AUX cable for a device with a headphone jack. 

• Question: just to make sure, does the headset change colors?

  Yes, it does. It has different settings on the preset buttons to change effects but you do have to hook it up to a computer to pick a specific color. The instruction booklet will explain how to do so.